Project Lead

The Project Lead at Mode is a critical member of the agency as they lead both the client’s business and the internal process from conception to completion. Every day, they are efficiently leading multiple projects, managing budgets and billing, developing scopes of work and briefs, navigating client challenges, creating and updating timelines, resourcing team members, and collaborating with project teams to thoughtfully address feedback and report results. This person is energetic, passionate, curious and ambitious; they are responsible for driving meaningful experiences and results across a variety of brands, while strengthening relationships between the agency and our client partners. The ideal candidate speaks multiple languages - client, creative, digital, production - thoughtfully balancing client needs and perspectives with Mode's, in order to create both the most collaborative process and strongest outcomes.

About the role:

  • Create positive, collaborative, trusting environments, building and strengthening relationships with clients and agency as well as between clients and agency

  • Elicit great, results-driven work, leading teams to achieve client objectives and strengthening Mode’s approach 

  • Understand each client’s business and industry well enough to not only meet and exceed their expectations but anticipate their needs

  • Partner closely with our Director of Production, agency Partners and fellow Producers to understand, manage, and integrate your projects into the overall agency workflow by communicating needs proactively and effectively

  • Alongside Account Supervisor(s) as applicable, ensure projects are launched, executed, and completed on budget, strategy and schedule; developing SOWs, managing billing, leading client relationship and internal process

  • Manage, forecast, and track project schedules through their life cycles while keeping full studio resources and deadlines in mind

  • Communicate client feedback and assign actionable items to the internal team while anticipating challenges, identifying solutions, and communicating deadlines to keep projects moving forward

  • Manage vendor resources through research, initiation, execution, and building & maintaining relationships

  • Develop strong project briefs and brief strongly, inspiring and empowering teams to seize challenges and solve problems

  • Champion agency process and work closely with the Production team to identify areas of improvement in process and function

  • Champion client business and work closely with the Account Leadership team (and across teams) to identify opportunities for account growth

About you: 

  • 3-4 years direct agency-level experience managing clients and internal resourcing

  • Knowledgeable and well-versed in brand development as well as the digital landscape 

  • Outstanding communicator and connector

  • Proactive and enthusiastic, empathetic team player 

  • Strong, solutions-oriented leader 

  • Detail-oriented and able to manage multiple projects and timelines

  • Exemplary in professionalism and poise

  • Courageous with questions to advance experience and impact

  • Calm under pressure and positive in the face of challenges

  • Adaptable and deliberate in approach to work and relationships


  • 5+ Weeks vacation per year (19 PTO days, 10 observed holidays)
  • 100% Employee Medical Coverage
  • 401(k) Plan with match
  • Hybrid office provides options: remote, in-office, or both
  • Continuing education support
  • Summer Fridays
  • Vibrant culture with strong work/life balance

How to Apply

If this sounds like you and you want to grow alongside a talented team of smart, creative and fun people, please tell us how and why by applying here.

Unfortunately, we won’t be able to respond to all applicants but we will reach out to you if your portfolio and resume match the skills we’re looking for. No phone calls or visits please. No recruiters.